Terms and Conditions

Last updated: 5 November 2026.

1. About us and these terms

These terms govern your use of this website and the engagement of Axcis Technology (“Axcis”, “we”, “us”) for web, software, mobile and digital growth services. We are a technology studio with offices at 101, Grand Trunk Road, Amantran Bhavan, Sandhya Bazar, Howrah, West Bengal, India and 377 Burwood Road, Hawthorn, Victoria, Australia.

By sending us an enquiry, accepting a proposal, or asking us to begin work, you agree to these terms. If a signed project agreement or statement of work covers the same subject, that document takes precedence for that project.

2. Services

We provide, among other things: website design and development, custom software, e-commerce builds, mobile applications, graphic and brand identity design, search engine registration and positioning, hosting and maintenance support, and digital marketing. The exact scope of any engagement is what we confirm in writing in a proposal or statement of work. Anything outside that written scope is additional work.

3. Enquiries, proposals and quotes

Enquiry forms, calls and emails do not create a contract. A quote is an estimate, is valid for 30 days unless we state otherwise, and becomes binding only when you accept it in writing and, where we ask for one, the advance is received. We may revise a quote before acceptance if the brief changes.

4. Your responsibilities

To deliver on time we rely on you to:

• nominate one decision-maker who can approve work;
• provide content, logos, credentials and access to systems you want integrated;
• review and give consolidated feedback within the windows we agree; and
• ensure you have the right to give us any material you supply.

Delays caused by pending inputs, approvals or access move the delivery date out by the same period.

5. Fees, taxes and payment

Fees are as quoted and are exclusive of GST and any other applicable taxes, which are charged at the prevailing rate. Unless we agree otherwise, 50% of the project fee is due before work begins and the balance before final handover or deployment to your production environment. Invoices are payable within 14 days. Overdue amounts may attract interest at 18% per annum, and we may pause work on overdue accounts. Third-party costs — domains, hosting, themes, plugins, stock assets, fonts, licenses and advertising spend — are billed to you at cost unless the quote says they are included.

6. Changes of scope

Reasonable guidance and iteration during a round of review is included. New features, pages, integrations or redesign of an approved section are changes of scope: we will quote them and only proceed on your written approval. Reopened feedback rounds beyond those agreed are billed at our hourly rate.

7. Timelines

Schedules are good-faith estimates, not guarantees, and assume the dependencies in section 4 are met. We tell you promptly when a date slips and agree a revised plan.

8. Ownership and intellectual property

On payment of the final invoice, the deliverables we created for you — design, code written for the project, and content we authored for you — belong to you. We retain:

• everything that existed before the project, including our frameworks, libraries, components, tools and know-how, which we license to you for use in the deliverables;
• ownership of third-party components, which remain under their own licenses; and
• the right to display the work in our portfolio, case studies and proposals, unless you ask us in writing not to.

Until the final invoice is paid, we hold the rights in the work and may withhold delivery.

9. Third-party services

Websites depend on services we do not control: hosting and domain registrars, payment gateways, email and SMS providers, search engines, and platforms such as Meta and Google. Those providers set their own terms, pricing, uptime and data policies, and they may change or discontinue them. We will configure and advise sensibly, but we do not control outages, account suspensions, deliverability, algorithm changes or policy enforcement, and we are not liable for them.

10. Acceptable use

You will not use our services to publish or process anything unlawful, infringing, hateful, deceptive, or harmful to visitors, including malware, phishing, spam and content you have no right to use. You are responsible for the lawfulness of the content and data you supply or publish, and for any consents you need to collect from your own users.

11. Confidentiality

Each of us will keep the other’s genuine confidential information private, use it only for the project, and disclose it only to people who need it and are bound to the same duty. This does not cover information that is public, already known, independently developed, or required to be disclosed by law.

12. Support and maintenance

Defects in our own work are fixed free of charge for 30 days after handover. After that, support, monitoring, updates and new work are provided only under a separate written maintenance agreement. Without one, we remain free to help, quoted as new work.

13. Disclaimers

Except where Indian law does not allow a limitation, the services are provided “as is”. We do not warrant that a website will be uninterrupted or error-free, that it will rank for particular search terms, or that it will generate a given volume of leads or sales.

14. Limitation of liability

To the maximum extent permitted by law, our total liability arising from an engagement is limited to the fees you actually paid us for the work in the 12 months before the event giving rise to the claim. We are not liable for loss of profit, revenue, goodwill, data, or for indirect, incidental or consequential loss. Nothing in these terms limits liability for fraud, wilful misconduct, or any other liability that cannot be limited under Indian law.

15. Termination

Either party may end an engagement by written notice. If you terminate, fees for work completed up to the notice date, plus committed third-party costs, become payable immediately, and we hand over completed work once that amount is paid. If we terminate, we refund any prepaid fees for work we have not performed.

16. Force majeure

Neither of us is liable for delay or failure caused by events outside reasonable control, including internet or cloud-provider failures, power loss, natural events, civil disruption, government action, and cyber-attacks on infrastructure we do not operate.

17. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Kolkata and Howrah, West Bengal have exclusive jurisdiction over any dispute arising under them.

18. Changes to these terms

We may update this page. The version published here at the time we accept your project applies to it; material changes to an ongoing engagement need your agreement.

19. Contact

Questions about these terms: info@axcistechnology.com  ·  (+91) 974-8343-528  ·  (+61) 0411-989-400. See also our Privacy Policy.